CONTACT INFORMATION
Telephone numbers, fax numbers and email addresses can be found in the section that follows. If Buyers are unable to determine which location to contact, please call the number below for assistance:
Inside North America 800-601-3099
Outside North America 602-365-3099
Aerospace Trading 866-TALK-HAT or 602-436-1995
PRICING
Except as otherwise noted herein, all equipment shall be purchased in accordance with Honeywell’s “Conditions of Sale”.
Seller reserves the right to supply alternate or superseding products in all cases where design changes, parts availability or product improvement necessitates such substitution. Prices may vary on superseding part numbers. All quotes are subject to prior sale and price, and based on availability at time order is placed.
QUOTATIONS
Upon request, Seller will provide price and delivery quotations. .Such quotations will remain in effect for fourteen (14) calendar days or until a separate stated expiration of the price, whichever occurs first.
SUBMISSION OF PURCHASE ORDERS
When submitting purchase orders or requesting price and delivery quotations to Honeywell, we ask Buyers to provide the following information:
1. Complete company name and address;
2. Description of work the company performs;
3. Ship To address;
4. Bill To address;
5. Purchasing/Buyer contact name, email address, telephone number and fax number;
6. Shipping Method (Examples: UPS, EMERY, Federal Express, Airborne, Burlington Northern, etc.); and applicable account number
7. For international Buyers, name and contact information for a freight forwarder in the United States as well as preferred international shipping carrier if applicable.
Seller reserves the right to apply a $100.00 surcharge on non-electronic orders (e.g., fax, telephone) unless Seller is unable to accept an electronic order from Buyer.
NOTE: If the Buyer does not provide Seller with a shipping method, including an account number, Seller will include a flat rate charge of:
• $200.00 US dollars for shipments within the United States
• $500.00 US dollars for shipments outside the United States
This charge will be included in the final invoice to the Buyer.
MINIMUM ORDER AMOUNT
Seller reserves the right to apply a $750.00 minimum order amount on orders unless otherwise waived by Seller in writing.
PURCHASE ORDER CANCELLATION
Cancellation of an order for any reason except those contained in the “Conditions of Sale” will be allowed only upon written approval by Seller. In the event Buyer cancels an order. Seller reserves the right to invoice Buyer for costs incurred due to the cancellation up to the price of cancelled part. The order will be canceled only upon receipt of written acceptance of the cancellation fees from the Buyer. Any cancellation after placement of order is subject to a minimum fifteen percent (15%) cancellation charge.
EXPEDITES
If a Buyer requires a part in less than a quoted lead-time Seller will advise action taken within four (4) hours.
Telephone AOG service is available 24/7 from the Honeywell Aerospace Contact Team at the following telephone numbers. To insure proper handling of AOG orders, kindly telephone AOG requests prior to sending fax requests.
Inside North America 800-601-3099 Select AOG Option
Outside North America 602-365-3099 Select AOG Option
Fax 602-365-3343
Shipping Container or packages for AOG items will have identification labels attached to alert the Buyer facility.
If a Buyer requires a part with Critical priority and an AOG or Work Stoppage is imminent, the order for such a part should be marked as Critical or Work Stoppage and the Seller will advise action taken on the Critical request within 24 hours.
If a Buyer requires a part in less than published or quoted lead-time, the order for such a part should be marked as Expedite and the Seller will advise action taken on the Expedite request within 7 calendar days.
When declaring this priority, the Buyer whenever possible should supply the Honeywell Aerospace Contact Team with the following information:
Aircraft Serial Number
Location of aircraft
Aircraft’s next scheduled flight
Any other information necessary to support the AOG
Quantity of hardware requested should be representative of AOG needs only. Should the quantity exceed ship set requirements, the AOG quantity will be shipped and the balance of the order re-prioritized and shipped at earliest availability.
Expedited orders will be subject to a handling fee of $500.00 per part number.
RETURNED MATERIAL AUTHORIZATION (RMA)
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Maintenance Repair & Overhaul and Distributor Customers
- RETURNED MATERIAL AUTHORIZATION (RMA)
Except for standard repairs (including warranty), the return of cores, and errors in shipment, returned materials will not be accepted. Return of material to seller must have prior approval or returned materials will not be accepted. Requests for returns must be submitted within 30 days after original receipt of hardware by the Buyer. Requests for returns received by Seller beyond the 30 days may not be accepted.
Credit may be issued upon return of new, unused, undamaged parts in the original packaging; however, the Seller reserves the right to apply a restocking fee of 15% of the Item price or a minimum fee of $500.00, whichever is greater. If the material was acquired on an AOG status order, the buy back will be subject to a twenty-five (25%) re-stocking charge.
Return shipments to Honeywell Aerospace without proper documentation may be returned at the Buyer’s expense.
- ERROR IN SHIPMENT
Written notification of any short shipments or receipt of incorrect material against an order must be received by Seller within 30 calendar days after receipt of the order.
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Operators
- RETURNED MATERIAL AUTHORIZATION (RMA)
Except for standard repairs (including warranty) and the return of cores, return of material to Seller must have prior approval or returned materials will not be accepted. Requests for returns must be submitted within 90 days after original receipt of hardware by the Buyer. Requests for returns received by Seller beyond the 90 days may not be accepted.
Credit may be issued upon return of new, unused, undamaged parts in the original packaging; however, the Seller reserves the right to apply a restocking fee of 15% of the Item price or a minimum fee of $250.00, whichever is greater. If the material was acquired on an AOG status order, the buy back will be subject to a twenty-five (25%) re-stocking charge.
Return shipments to Honeywell Aerospace without proper documentation may be returned at the Buyer’s expense.
- ERROR IN SHIPMENT
Written notification of any short shipments or receipt of incorrect material against an order must be received by Seller within 30 calendar days after receipt of the order.
CREDIT HOLDS / LIMITS
If Buyer has exceeded its credit limit and partial payment is received, Seller reserves the right to release order shipments on a part availability aged order basis.
If Buyer has not maintained acceptable credit practices, Seller reserves the right to review, amend price and delivery or cancel existing Orders.
If Buyer’s credit terms are PPS (Payment Prior to Shipment) and payment is not received within five (5) business days after order placement, Seller reserves the right to cancel order as stated in Seller’s Terms and Conditions of Pro-forma Invoice.
REQUESTS FOR CREDIT
All credit arrangements are made through Honeywell Aerospace Credit & Collections (ACC). Our standard payment terms are Net 30 days from invoice date, subject to credit worthiness and the attached Honeywell aerospace Conditions of Sale. Other possible payment terms are Payment Prior to Shipment (PPS), Cash on Delivery (COD) for domestic Buyers, or Letters of Credit (LOC).
Application for Credit should be submitted to ACC via fax or mail. Application forms are available on request from the address below or via email to Honeywellcog@honeywell.com. When applying for credit, kindly identify which Honeywell Aerospace unit with which you wish to do business.
Aerospace Credit & Collections address:
Honeywell International Inc.
Aerospace Credit & Collections
1140 West Warner Rd.
Tempe, AZ 85284
Fax: 480-592-4530
Requests for credit must include:
1. Three (3) active trade references
2. Bank references
3. Latest financial statement
4. Accounts Payable contact email address, telephone number and fax number
5. Name and location of the Honeywell unit with whom you already do business
Other requirements are detailed in credit application forms.
Please contact ACC to obtain the remittance address and wire transfer instructions to which payments to Honeywell Aerospace must be directed. Wire transfers are the preferred method of payment for our Buyers, as they assure prompt and accurate credit to the Buyer’s account. Please provide ACC with a proper remittance advice, indicating Buyer identification number, as well as reference numbers of invoices and credit memos being paid or applied.
